Regulations of the Internet Store Dreamcatcher by Paula Glanc
CONTENTS:
1. GENERAL PROVISIONS
APPLICATION OF THE REGULATIONS
INTERNET STORE
CONTACT
DEFINITIONS
2. TERMS OF USE OF THE INTERNET STORE
TECHNICAL CONDITIONS
LANGUAGE
TIME AND SPACE
PRODUCT AND PRICE
CLIENT ACCOUNT
ACCESS TO CLIENT’S PERSONAL DATA
3. THE CONDITIONS OF CONCLUDING, CHANGING AND TERMINATING THE SALES AGREEMENT
CONCLUDING THE SALES AGREEMENT
CHANGING THE AGREEMENT
TERMINATING THE AGREEMENT
4. TERMS OF THE PERFORMANCE OF THE AGREEMENT
PAYMENT
DISPATCHING OF THE PRODUCT AND RECEIPT
5. RECLAMATION PROCEDURE AND WTHDRAWAL FROM THE AGREEMENT
RECLAMATION PROCEDURE
STATUTORY WITHDRAWAL FROM THE AGREEMENT
6. FINAL PROVISIONS

1. GENERAL PROVISIONS

APPLICATION OF THE REGULATIONS

1.1. The Regulations determine:
a. the types and range of services provided by the Internet Store,
b. the conditions of use of the Internet Store,
c. the conditions of concluding, changing and terminating agreements for electronically supplied services in the Internet Store,
d. the reclamation procedure in the Internet Store.

1.2. Sales of the products are subjected to sales conditions determined in the Regulations and in the Polish law.
1.3. The Regulations constitute a standard contract described in the art. 384 § 1 of the Civil Code.

THE INTERNET STORE
1.4. The owner and the conducting person of the Internet Store Dreamcatcher by Paula Glanc, operating at the address www.dreamcatcher-pg.com is Paula Glanc, operating under the company “Production and Sales Company DREAMCATCHER Paula Glanc”, the address of the place of professional activity and delivery address: ul. Króla Kazimierza Wielkiego 62, 32-300 Olkusz, registered in the Central Registration and Information on Business, with a NIP number 637–21–96-706 and REGON 362940932.

CONTACT
1.5. The Client can contact the Internet Store:
a. personally or through the postal operator according to the legal act of November 23, 2012, at the address: ul. Króla Kazimierza Wielkiego 62, 32-300 Olkusz,
b. personally or through the postal operator according to the legal act of November 23, 2012, at the address: ul. Rakowicka 20 lok. 18, 31-510 Kraków,
c. through electronic mail at dreamcatherbypg@gmail.com,
d. telephonically, at (+48) 503 153 850. The charges apply according to the Client’s phone service provider.
DEFINITIONS
1.6. Whenever in the Regulations we mention:

a. WORKING DAY – should be understood as one day from Monday to Friday excluding the days statutorily considered public holidays,
b. CLIENT – should be understood as a natural person, a legal person or as an organisational unit with no legal identity, using the Internet Store,
c. CIVIL CODE – should be understood the legal act of April 23rd, 1964 – Civil Code (consolidated text, Journal of Laws, from 2014, item 121, with changes),
d. CONSUMENT – should be understood as a Client, who is a natural person, engaging with the Seller in a legal activity that is not directly connected to his/her business or professional activity,
e. PRODUCT – should be understood as a moveable object available in the Internet Store being the object of the Sales Agreement,
f. REGULATIONS – should be understood as the Regulations of the Internet Store Dreamcatcher by Paula Glanc,
g. INTERNET STORE – should be understood as the website, conducted by the Seller at the internet domain www.dreamcatcher-pg.com, offering the possibility to buy and sell products via Internet,
h. SELLER – should be understood as the person described in the section 1.4. of the Regulations,
i. SALES – to be understood as any actions between the Seller and the Client leading to the conclusion, change, termination of or withdrawal from the Sales Agreement,
j. SIDES – should be understood as the Client and the Seller jointly,
k. SALES AGREEMENT – should be understood as a sales agreement between the Client and the Seller conducted through the Internet Store, by virtue of which the Seller obliges herself to transfer the ownership of the thing to the Client and deliver the thing, while the Client obliges him- or herself to reclaim the thing and to pay the price to the Seller.

2. TERMS OF USE OF THE INTERNET STORE

TECHNICAL CONDITIONS
2.1. There are no specific technical conditions required for the Client’s computer or other device (e.g. smartphone, tablet, notebook) in order to use the Internet Store. The Internet access is necessary for the use of the Internet Store.
2.2. In order to use the Internet Store, it is necessary to enable cookies in the browser. The cookies related to the Internet Store can be deleted at any time using adequate settings in the browser or adequate programs.
2.3. The Internet Store is directed towards an indefinite number of customers.

LANGUAGE
2.4. The Internet Store is conducted in Polish.
2.5. Sales and business activities between the Client and the Seller are conducted in Polish. The Seller may conduct business activities in a language other than Polish upon the motion of the Client.
2.6. In business contacts, the Sides should restrain from using content of unlawful character, especially violating personal interests of other persons, constituting acts of fraudulent competition, with content generally considered vulgar or offensive, offending decency.

TIME AND SPACE
2.7. Sales are conducted according to the Central European Time, CET, UTC+1:00.
2.8. Sales are conducted within the territory of the Republic of Poland and within the territory of the Member States of the EU. The shipping address should be within the territory of the EU.

PRODUCT AND PRICE
2.9. A product available in the Internet Store is provided in the Store’s website with a photograph of the model of the product, an individual price and a description of the product. The availability of the product means both the existence of a physical product in store and the readiness to produce and realise the product (the product can constitute a future thing in the understanding of the art. 155 § 2 of the Civil Code).
2.10. The picture of the model of the product is not a photograph of a particular product, it is a photograph of the model, which implies that there may be minimal differences between the model and the product delivered to the Client. In case of doubt, the shape, size, type of model on the picture should be identical with the product delivered to the Client.
2.11. The individual price contains the designation of the financial sum in terms of the amount and the currency. The price given on the website at the moment of placing the order is the ultimate price, binding the Client.
2.12. The shipping costs, which vary depending on the delivery and payment method, need to be added to the price of the product.
2.13. The Seller reserves the right to give discounts, special offers in the indicated time on the indicated product. There is a limited number of products designated for special offers.
2.14. The description of a product available in the Internet Store consists of:
a. the name of the product,
b. the name of the producer,
c. the composition of the product,
d. the purpose of the product,
e. safety information.
2.15. In case of doubt, the description or the price of the product placed directly below the picture of the model of the product concerns that model of the product.
2.16. The picture of the model of the product, the description and the individual price jointly, or the picture of the model of the product/description of the product separately, together with the individual price should be understood as an invitation to start negotiations. The picture of the model of the product, the description and the individual price jointly, or the picture of the model of the product/description of the product separately, together with the individual price do not constitute an offer in the understanding of the Civil Code.

CLIENT ACCOUNT

2.17. A Client may be any natural person above the age of 18 who has the full capacity to perform acts in law, any legal person or an organisational unit with no legal identity, but with capacity to acquire rights and assume obligations. A Client may be a person over the age of 13 who can acquire rights and assume obligations in the scope of the generally applicable law.
2.18. The Client has a possibility to register in the Internet Store (Client Account). The registration is free and constitutes, to the Seller, a guarantee of the Client’s trust. Through the registration the Client acquires access to all services provided by the Internet Store.
2.19. The Client’s registration is conducted via registration form. The Client should provide her/his actual data in the registration form. After a correct filling of the registration form, the Client’s Account is created. After a correct filling of the registration form, an account creation agreement is concluded between the Client and the Internet Store. In the registration form the Client is especially required to give following information:
a. login,
b. password,
c. full name,
d. address,
e. e-mail address,
f. contact phone number.
2.20. It is forbidden to include any content of unlawful character in the registration form, in particular personal data of a third party, who has not authorised the Client to create a Client Account in their name, in particular as the power of attorney.
2.21. The Client Account is accessed through the login panel. The access to the Client Account is possible after introducing a valid login and password given previously in the registration form or during further changes in the account settings.
2.22. Through the registration, the Client declares, that:
a. she/he fulfils the conditions given in the section 2.17. of the Regulations,
b. the given personal data is truthful,
c. she/he agrees to the Regulations.
2.23. The Client can delete the account at any time. The account can be deleted in the account settings. To delete the account, the Client must verify the account with a valid password.
2.24. The Client Account is inalienable. For safety reasons, the Client should keep the password and the login secret.
2.25. The Internet Store reserves the right to temporarily block the Client Account or the access to selected services provided by the Internet Store if there are reasons to believe that the safety of the account may be compromised (also if such information is provided by the Client).
2.26. It is forbidden to use the account for causing harm to the Seller, to another Client or to any other person or goods protected by law. It is also forbidden to use the account for purposes that do not violate the law but are contradictory to the principles of social coexistence.

ACCESS TO CLIENT’S PERSONAL DATA
2.27. The Client has continuous access to her/his personal data given to the Internet Store. The personal data is accessed through the Client Account.
2.28. The Internet Store does not use, distribute nor share the Client’s personal data with any person, especially the sensitive data.

3. THE CONDITIONS OF CONCLUDING, CHANGING AND TERMINATING THE SALES AGREEMENT

CONCLUDING THE SALES AGREEMENT

3.1. Concluding the Sales Agreement takes place at the moment of placing an order by the Client.
3.2. There are two methods of placing an order.
3.3. The first method (for registered Clients): the Client logs into the account in the login panel. The Client selects products adding them to the basket via the “add to basket” button. The Basket is a list of products selected by the Client. Until making the order placement, the Client can go to the Basket at any time to add or delete items. After all the products have been selected, the Client proceeds to the checkout by clicking “proceed to checkout” button. The Client checks if all the data is correct and selects the payment method. The Checkout includes the information about the joint price of all purchased products, as well as any costs related to the realisation of the agreement, including shipping costs. Concluding the Agreement takes place at the moment of pressing the “order” button and providing the data in the order form to the Seller in such a way that enables her to read its content.
3.4. The second method (for not registered Clients): the Client selects products adding them to the basket via the “add to basket” button. The Basket is a list of products selected by the Client. Until making the order placement, the Client can go to the Basket at any time to add or delete items. After all the products have been selected, the Client proceeds to the checkout by clicking “proceed to checkout” button. The Client provides the data necessary for the realisation of the order and selects the payment method. The Checkout includes the information about the joint price of all purchased products, as well as any costs related to the realisation of the agreement, including shipping costs. Concluding the Agreement takes place at the moment of pressing the “order” button and providing the data in the order form to the Seller in such a way that enables her to read its content.
3.5. Upon providing the data in the order form to the Seller in a way that she can read its content, an e-mail with the order confirmation is automatically generated and sent to the Client’s e-mail address given in the order form.

CHANGING THE SALES AGREEMENT

3.6. The change of the Agreement can occur upon the initiative of either of the Sides. The Sides negotiate the conditions of changing the Agreement.
3.7. The change of the Agreement comes into effect upon the acceptance of the conditions of the change by both Sides. The declaration of both Sides should be univocal.

TERMINATING THE SALES AGREEMENT

3.8. The termination of the Agreement can occur upon the initiative of either of the Sides. The Sides negotiate the conditions of terminating the Agreement.
3.9. The termination of the Agreement comes into effect upon the acceptance of the conditions of the termination by both Sides. The declaration of both Sides should be univocal.

4. TERMS OF THE PERFORMANCE OF THE AGREEMENT

PAYMENT

4.1. The Internet Store accepts the following payment methods:
a. cash on delivery,
b. payment through the PayPal system,
c. traditional bank transfer.
4.2. The selection of the payment method takes place in the Checkout.
4.3. When selecting “cash on delivery”, the Client obliges her-/himself to pay the Seller for the purchased products upon delivery.
4.4. When selecting “payment through the PayPal system”, the Client obliges her-/himself to pay the Seller for the purchased products via the settlement provided to the user of the payment channel in the PayPal system.
4.5. When selecting “traditional bank transfer”, the Client obliges her-/himself to pay the Seller for the purchased products through the payment order to the Seller.
4.6. If the Client has selected the traditional bank transfer, she/he should fulfil the payment order within 7 days from concluding the Agreement.
4.7. If the payment through traditional bank transfer is not credited to the Seller’s bank account within 14 working days, the Seller calls the Client via e-mail to fulfil the payment within 7 working days. The lack of fulfilling the payment within the deadline gives the Seller the right to withdraw from the Sales Agreement, as described in the art. 491 of the Civil Code.
4.8. If the Client has paid the Seller a part of the designated amount, the Seller calls the Client to pay the remaining amount or, if the Client had purchased more than one product, to select the products which should be realised within the paid amount. The payment of the remaining amount should be fulfilled no later than 7 working days from the call for payment. If the Client fails to select the product to which the partial payment relates within 7 working days, the right to select the product passes onto the Seller.

DISPATCHING OF THE PRODUCT AND RECEIPT

4.9. The Seller starts the realisation of the order after the payment has been credited to the Internet Store’s bank account or after receiving an information about the realisation of the payment from the payment operator’s system. In any case the realisation of the order takes place no later than 14 working days from receiving either the information about the crediting of the payment to the Internet Store’s bank account or the information about the realisation of the payment from the payment operator’s system. The deadline for the realisation of the order can be delayed in justified situations, with the Client’s consent, expressed in any form.
4.10. The realisation of the order by the Seller consists of producing, completing, packing and entrusting the purchased products to the carrier.
4.11. The sales document, in agreement with the tax laws, is attached to the order.
4.12. The delivery is realised through the Polish Post (Poczta Polska) or carrier companies. The additional costs in accordance with the current prices of the shipment method selected by the Client are added in the Checkout under shipping costs. The current prices are available on the website of the provider selected by the Client.

5. RECLAMATION PROCEDURE AND WTHDRAWAL FROM THE AGREEMENT
RECLAMATION PROCEDURE

5.1. In case of physical and legal faults of a product, statutory regulations apply. The information about a product is an information about its properties and does not constitute a guarantee.
5.2. The declaration of reclamation should be delivered to the Seller in such a way that enables her to read its content. The declaration of reclamation (withdrawal)can be filed using a form attached to the Regulations (attachment no. 1)
5.3. The Seller considers the reclamation within 14 days from receiving it. The Seller informs the Client of the way the reclamation should be settled.
5.4. In the case of a positive consideration of the reclamation sent by delivery, the Client will receive the refund of the costs of shipping the faulty product(s) to the Internet Store.
5.5. In the case of a rejection of the reclamation, the product(s) are sent back to the Client with an attached information about the groundlessness of the reclamation.

STATUTORY WITHDRAWAL FROM THE AGREEMENT

5.6. The Client, being a Consumer, has a statutory right to withdraw from the Agreement without giving particular reasons and without bearing costs, excluding:
a. costs exceeding the costs of delivering the product(s) in a way different from the cheapest way offered by the Seller,
b. the immediate costs of returning the product(s),
c. the costs described in the art. 35 of the legal act from May 30th, 2014 on the consumer’s rights (Journal of Laws, from 2014, item 827)
5.7. The deadline for withdrawal from the Agreement is 14 days starting the day when the Client entered into possession of the product(s) or when a third person, other than the carrier and the person designated by the Client entered into possession of the product(s). If the object of the Agreement constitutes multiple products that are being delivered separately, the 14 day period starts the day when the Client entered into possession of the last product or when a third person, other than the carrier and the person designated by the Client entered into possession of the last of the products included in the same order.
5.8. The Client delivers the declaration of withdrawal to the Seller. The declaration of withdrawal can be filed using a form attached to the Regulations (attachment no. 2).
5.9. Within 14 days from receiving the declaration of withdrawal, the Seller refunds all the payments the Client has made, including the shipping costs, using the same payment method as the Client has used, unless the Client has clearly agreed on a different method that does not involve any additional costs for the Client.
5.10. The Seller reserves the right to withhold the refund of the payment until she has received the returned product(s) or a confirmation of the return.

6. FINAL PROVISIONS
6.1. The Regulations are available on the website of the Internet Store in a printable format.
6.2. None of the provisions of the Regulations excludes or limits any consumer rights guaranteed by the applicable acts of law, nor can it be interpreted as such.
6.3. There are two attachments to the Regulations.